Privacy Policy

Last updated: August 2026

NWA Crate Co ("we," "us," or "our") respects your privacy. This policy explains what information we collect when you use our website and tote rental service, how we use it, and the choices you have. By creating an account, placing a reservation, or contacting us, you agree to the practices described here.

Information we collect

  • Account & contact details: your name, email address, and phone number.

  • Delivery & pickup addresses: the locations where you want your totes dropped off and collected.

  • Billing address: the address tied to the payment method used for your rental.

  • Reservation details: tote quantities, add-ons, rental dates, and any notes you provide.

  • Messages: anything you send us through our contact form, email, or reviews.

We do not store full credit or debit card numbers on our servers. Payments are processed by our payment provider, and your card details are handled directly by them.

How we use your information

  • Schedule, deliver, and pick up your tote rental.

  • Process payments, invoices, and any approved charges.

  • Send booking confirmations, reminders, and service updates.

  • Respond to your questions and provide customer support.

  • Maintain records, prevent fraud, and meet legal obligations.

How we share your information

We do not sell your personal information. We share it only with the service providers we rely on to run our business, such as our payment processor and email provider, and only as needed to deliver the service. We may also disclose information when required by law or to protect our rights, property, or safety.

Data retention

We keep your information for as long as your account is active and as needed to provide the service, comply with our legal obligations, resolve disputes, and enforce our agreements. You may request that we archive or delete your account by contacting us.

Your choices

  • Review and update your profile and addresses from your account at any time.

  • Opt out of non-essential emails by following the unsubscribe link or contacting us.

  • Request a copy or deletion of your personal information.

Children's privacy

Our service is intended for adults 18 and older. We do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. When we do, we will revise the "Last updated" date above. Significant changes may also be communicated to you directly.

Contact us

If you have questions about this Privacy Policy or how we handle your information, email us at info@xxxxxxxxxxxxx.com.