Rental Agreement & Terms
The terms below apply to every NWA Crate Co rental.
Please review the full agreement below before proceeding.
Throughout this Agreement, “NWA Crate Co” may also be referred to as “Company.”
By completing my reservation and checking the acceptance box, I acknowledge and agree to the following:
I am at least 18 years old and authorized to enter into this rental agreement.
Ownership of Rental Equipment
Customer acknowledges that all rented equipment remains the sole property of NWA Crate Co at all times, and no ownership rights are transferred through this rental agreement.
Customer agrees not to sell, loan, lease, transfer, sublease, or permit use of rented equipment by another party without prior written authorization from NWA Crate Co.
Delivery Address and Access
Customer is responsible for providing an accurate delivery and pickup address and ensuring that rented equipment may be legally delivered to and retrieved from the designated location.
Customer is responsible for ensuring safe, reasonable, and unobstructed access to the delivery and pickup location. This includes, but is not limited to, unlocked gates, clear access paths, secured animals, safe parking or unloading conditions, and any necessary permissions for delivery or pickup at apartments, storage units, offices, dorms, senior living facilities, gated communities, or other restricted-access locations.
Equipment Condition, Damage, and Replacement
Customer agrees to return all rented equipment, including totes, lids, dollies, ratchet straps, labels, and any other rental accessories, in substantially the same condition as received, excluding normal wear and tear from ordinary use.
Customer shall be responsible for the repair or replacement cost of any equipment that is lost, stolen, damaged, destroyed, altered, not returned, or rendered unusable during the rental period. Normal wear and tear shall not result in additional charges.
Examples of chargeable damage may include, but are not limited to:
Cracked, broken, punctured, melted, or excessively damaged totes or lids
Missing totes, lids, dollies, ratchet straps, or other rental equipment
Damage resulting from improper use, overloading, dragging, abuse, neglect, or misuse
Damage caused by paint, chemicals, adhesives, hazardous materials, excessive dirt, odors, or contamination
Equipment modified, marked, written on, painted, labeled, taped, stickered, or altered beyond normal use
Current Replacement Fees
NWA Crate Co reserves the right to determine whether equipment can be repaired or must be replaced. If replacement is required, Customer authorizes the Company to charge the payment method on file for the actual replacement cost of the affected equipment.
Current replacement fees include:
Missing or non-returned 27-gallon crate: $15 each
Missing or non-returned 40-gallon crate: $30 each
Missing or non-returned lid: Actual replacement cost
Missing or non-returned ratchet strap: $30
Missing or non-returned dolly: $150
Damaged equipment requiring replacement: Actual replacement cost
Documentation and Equipment Markings
NWA Crate Co may document equipment condition through photographs, video, written records, inventory logs, or other documentation taken before delivery, during delivery, and at pickup. Such documentation may be used to verify inventory counts, condition, and any applicable damage, cleaning, repair, replacement, or dispute-related charges.
No writing, painting, labeling, tape, stickers, or adhesives may be applied directly to NWA Crate Co equipment. Customers are required to use NWA Crate Co labels (already applied to each tote) and markers provided (NOTE: Absolutely no writing on any NWA Crate Co equipment what so ever, except on the contents label itself). Equipment requiring additional cleaning, repair, or replacement may be subject to additional charges.
In regards to The Pack & Go Kit - All ratchet straps must be returned. All other items may be kept by the Customer as part of The Pack & Go Kit, if that kit was added during the booking process.
Customer Responsibility for Contents
Customer is solely responsible for properly packing, securing, loading, transporting, unloading, and protecting all personal property placed inside or used with the rented equipment.
NWA Crate Co is not responsible for damage resulting from improper packing, overloading, shifting contents, customer handling, transportation, loading, unloading, or failure to properly protect personal property.
Customer understands that NWA Crate Co does not guarantee protection of personal property placed inside totes and is not responsible for loss, theft, damage, spoilage, breakage, deterioration, or any other harm to Customer contents.
NWA Crate Co does not participate in packing, loading, transport or unloading. Customer assumes full responsibility of all activities of Equipment after delivery.
The Customer indemnifies NWA Crate Co of any responsibility associated with the use of Equipment after delivery.
Proper Use of Equipment
Customer agrees that rented equipment is provided for ordinary moving and temporary storage use only.
Customer agrees not to use rented equipment for hazardous materials, chemicals, flammable products, illegal items, food waste, liquids, wet materials, biohazards, animals, sharp objects likely to damage the equipment, or any use that could damage, contaminate, stain, or create odors in the equipment.
Customer agrees not to overload totes or use equipment in a manner inconsistent with ordinary moving and storage use.
Delivery, Pickup, and Unreturned Equipment
NWA Crate Co will make every reasonable effort to complete scheduled deliveries and pickups within the agreed-upon delivery and pickup windows. Customer understands that delivery and pickup times are estimated windows and may be affected by weather, traffic, road conditions, equipment issues, scheduling, access limitations, or other operational factors.
If NWA Crate Co is unable to safely complete a delivery or pickup due to circumstances including, but not limited to, locked gates, restricted access, aggressive or unsecured animals, unsafe conditions, severe weather, natural disasters, acts of God, road closures, hazardous conditions, or other circumstances beyond the Company’s reasonable control, NWA Crate Co reserves the right to postpone or reschedule the delivery or pickup. NWA Crate Co will make reasonable efforts to contact the Customer and coordinate an alternative date and time.
Customer is responsible for ensuring that all rented equipment, including totes, lids, tote scooters (dollies), ratchet straps, and any other rental items, are available, accessible, empty, and ready in one easy to pick up spot at the scheduled pickup location and time.
Any equipment not returned at the time of pickup may be considered outstanding inventory and may be subject to additional rental charges, extension fees, administrative fees, rescheduling fees, or replacement charges in accordance with this Agreement.
NWA Crate Co reserves the right to charge the payment method on file for any missing, unreturned, damaged, or unusable equipment, including applicable replacement costs and fees outlined in this Agreement.
If equipment is later recovered and returned in acceptable condition, NWA Crate Co may, at its sole discretion, adjust or refund applicable replacement charges, less any accrued rental, extension, administrative, cleaning, repair, processing, or other applicable fees.
Inventory counts recorded by NWA Crate Co at delivery and pickup will be considered the official inventory record unless documented otherwise.
Failed Pickup Appointments
If rented equipment is not available, accessible, or ready for pickup during the scheduled pickup window, NWA Crate Co reserves the right to assess additional rental charges, extension fees, redelivery fees, rescheduling fees, administrative fees, or other applicable charges until the equipment is successfully recovered.
Extensions
Extension requests must be approved by NWA Crate Co prior to the expiration of the original rental period (minimum of 48hrs before originally scheduled pickup date). Approval is subject to inventory availability and is not guaranteed.
If an extension is approved, Customer agrees to pay all applicable additional rental charges, fees, and taxes associated with the extended rental period.
Equipment kept beyond the approved rental period without prior approval may be subject to additional rental charges, extension fees, rescheduling fees, administrative fees, or replacement charges.
Inspection Upon Delivery
Customer agrees to inspect all equipment upon delivery and notify NWA Crate Co of any concerns as soon as reasonably possible (the day of delivery).
Failure to report concerns in a timely manner may result in the equipment being considered received in acceptable condition.
Payment Authorization and Charges
Customer agrees to pay all rental, delivery, extension, replacement, cleaning, repair, administrative, collection, and applicable tax charges associated with the rental.
Customer understands that free delivery and pickup are available only for rental orders meeting the required minimum and located within the Company’s Northwest Arkansas service area, unless otherwise approved by NWA Crate Co.
Customer authorizes NWA Crate Co to store and use the Customer’s payment method through Stripe for charges authorized under this Agreement.
Customer authorizes the Company to charge the payment method on file for charges authorized under this Agreement, including but not limited to rental fees, delivery fees, extension fees, applicable taxes, replacement costs, cleaning fees, repair costs, failed pickup charges, rescheduling fees, and other approved or Agreement-authorized charges.
Customer understands that replacement costs, fees, and equipment responsibilities are governed by the Equipment Condition, Damage, and Replacement section above.
Cancellations
Customer cancellations must be communicated to NWA Crate Co as soon as possible. Cancellation requests made after a booking has been approved, scheduled, or paid may be subject to cancellation fees, processing fees, delivery preparation costs, or other applicable charges at the sole discretion of NWA Crate Co. Refunds, partial refunds, credits, or fee waivers, if any, will be determined by NWA Crate Co on a case-by-case basis based on the timing of the cancellation, payment processing costs, scheduling impact, inventory reserved, and any preparation or delivery-related work already completed.
Collection Costs
Customer agrees to reimburse reasonable collection costs, court costs, and attorney’s fees, where permitted by law, incurred by NWA Crate Co in recovering unpaid amounts or unreturned equipment.
Tax Exempt Customers
Customers claiming tax-exempt status must provide a valid tax exemption certificate or other documentation acceptable under applicable law prior to payment processing and delivery of rental equipment.
NWA Crate Co reserves the right to verify all tax-exempt claims and may require additional documentation as necessary.
If acceptable documentation is not provided prior to payment, applicable sales taxes will be charged and collected in accordance with state and local tax laws.
Customers are solely responsible for the accuracy and validity of any tax exemption documentation provided to NWA Crate Co.
Service Refusal, Cancellations, and Schedule Changes
NWA Crate Co reserves the right to refuse service, cancel reservations, modify delivery schedules, or modify pickup schedules when necessary for safety, operational, inventory, legal, business, or other reasonable purposes.
Force Majeure
NWA Crate Co shall not be liable for delays or inability to perform services due to circumstances beyond its reasonable control, including but not limited to severe weather, natural disasters, governmental actions, road closures, labor disruptions, equipment failure, power outages, technology issues, unsafe conditions, acts of God, or other unforeseen events.
Limitation of Liability
Customer agrees that NWA Crate Co’s total responsibility regarding any claim arising from this rental shall be limited to amounts paid for the rental itself, to the extent permitted by applicable law.
Customer understands that no employee, contractor, owner, affiliate, representative, partner, or related party of NWA Crate Co is responsible for indirect, incidental, special, consequential, punitive, or similar damages arising from use of the rental equipment, to the extent permitted by law.
Dispute Resolution
Customer agrees that any dispute will first be addressed through good-faith communication before any legal action is pursued.
Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the State of Arkansas.
Acceptance of Agreement
By checking the acceptance box, completing my reservation, and/or submitting payment, I confirm that I have read, understood, and agreed to this rental agreement.